Cancellation policy

Skip, pause, change or cancel. You can skip a delivery, pause, change your coffee or frequency, or cancel your subscription at any time by emailing support@zesto.coffee. There is no minimum term and no cancellation fee. Changes or cancellations made before an order is prepared for dispatch apply to that order; otherwise they apply from the next one.

Payment. Your payment method is charged on the day each order is prepared for dispatch. We will email you before each delivery is sent.

Cooling-off period. If you are a consumer, you can cancel within 14 days of receiving your first delivery. If you cancel before your first order has been dispatched, we will refund you in full. Opened coffee cannot be returned.

Price changes. We will give you at least 30 days’ notice by email before any price increase applies to your subscription.

Failed payments. If a payment fails, we will let you know and may pause your subscription until it is resolved.

Gift subscriptions do not renew automatically. Deliveries not yet dispatched can be cancelled and refunded.

Contact: support@zesto.coffee